Delivery & Refunds
Delivery
We currently ship to the destinations below. Since our products are tailor-made just for you upon receipt of your order, please allow up to 10 working days for processing and production. Once ready, we shall arrange delivery straight to your door via SF Express and will email you with tracking details so that you know your order is on the way! If your country is not on our current list of destinations, please email us at info@alinibini.com to see if special arrangements can be made.
|
DELIVERY AREAS |
FEES (HK$) |
ESTIMATED TIME (working days) |
|
ZONE A HONG KONG MACAU |
Free |
Production 8-12 days + Delivery 1-3 days |
|
ZONE B SINGAPORE MALAYSIA |
$100 Flat Rate Complimentary for orders > HK$600 |
Production 8-12 days + Delivery 3-6 days |
|
ZONE C THAILAND VIETNAM SOUTH KOREA |
$120 Flat Rate Complimentary for orders > HK$1000 |
Production 8-12 days + Delivery 3-6 days |
|
ZONE D USA UK AUSTRALIA NEW ZEALAND |
$200 Flat Rate Complimentary for orders > HK$1000 |
Production 8-12 days + Delivery 6-8 days |
|
ZONE E FRANCE GERMANY ITALY BELGIUM NETHERLANDS |
$240 Flat Rate Complimentary for orders > HK$1000 |
Production 8-12 days + Delivery 6-8 days |
*Please note that estimated delivery times cannot be guaranteed in light of delays caused by COVID-19 and other unforeseen factors. However we shall do our best to ensure the smoothest possible process.
**International orders may be subject to taxes/duties outside of our responsibility.
***We do not ship to P.O.Boxes. Signature required upon delivery.
****We reserve the right to cancel any orders outside of our service range.
Refunds
At Alini Bini, we pride ourselves on offering personalisation of all types of unique names, nicknames, and initials. Once your order is submitted, we shall proceed based on the details you have inputted. We therefore request that you carefully confirm all personalisation details before completing your order. Please note that you will not be eligible for any refund due to typographical/spelling errors.
You may be eligible for a refund where: (a) there is a discrepancy between your inputted details and those appearing on the product received; (b) the product received contains a defect; or (c) we have mistakenly sent you the incorrect product. To enable us to consider your refund request, you must:
- Take clear, detailed photos of the product(s) received;
- Email the photos to us within 3 days of receipt at info@alinibini.com; and
- Please be sure to include your Order Number.
Any refund(s) offered shall be credited back to you using your original payment method.